Help Centre - FAQ

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Customer service

Reachable 24/7

General

Our support team is available between Monday & Sunday from 06:00 to 20:00 via our contact form.

If you have any problems with this, you can contact us at the e-mail address info@northous.com.

We highly value your feedback!

To leave a review for the item you purchased, please scroll to the bottom of the page and look for the "Reviews" section.

Once you find it, click on the "Write review" button and share your thoughts with us.

Once we have given your order to our shipping provider, you will receive a shipment number via email.

You can use this number to keep track of your order's status.

Please contact us via our contact form so that we can help you as soon as possible.

Due to different processing and production times, items in our different warehouses are often shipped separately. This allows us to quickly deliver items that are ready for shipment to our shipping service provider.

Shipping

Standard shipping: $2.95
Insured shipping: $3.95
Express shipping: $6.95
Free shipping: Orders above $60

The time period for deliveries is composed of two steps:

1. processing time (1-2 business days*)

Once your order has been entered and verified in our system, the process of creating your goods will begin.

After we have completed a thorough inspection to ensure quality, we will give your order to our shipping service provider.


2. delivery time (6-12 business days*)

The delivery time from our international shipping center to the destination warehouse in the country of delivery will be handled by DHL, DPD, UPS, or a freight forwarder.

After our delivery service collects your package from the domestic warehouse (typically within 12-24 hours), it will be delivered to your residence within the following few days.

Update:

All shipping times exclude customs and duty delays. Delays may occur during busy periods such as Christmas or Black Friday, Valentine's Day.

At this time, we provide shipping to the United States, Canada, Australia, United Kingdom, Germany, and Austria.

At this time, we offer three shipping options: Standard, Insured, and Express.

The buyer has to bear the costs for the return, so unfortunately we can not refund you the return.

If your product appears to be defective in spite of our quality control, please contact us immediately using our contact form.

Please include images of the damaged item in your initial email so our customer service team can help you more quickly.

More information

If you didn't find an answer to your question, feel free to email us at info@northous.com, or use our contact form.

Our support team will deal with your request as soon as possible and get back to you as soon as possible.